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Transform  scrappy support into scalable, top-tier customer experience

Four Wings CX Logo

Fractional CX leadership & customer experience operations consulting for startups and high-growth companies 

Your journey towards exceptional

customer experience begins here.

​

Choose Four Wings CX

Strategic CX leadership and advisory expertise designed empower emerging and high-growth organizations to build exceptional customer experiences.

Engagements & Rates

Hourly consulting starts at $225.

1 

Founders’ CX Starter Pack

Engagement: 4–6 weeks, ideal for early‑stage teams

  • Discovery, 90‑day roadmap, prioritized quick wins

2

Scale‑Up CX Audit

Engagement: 6-8 weeks​

  • Designed for high‑growth or later‑stage teams.

  • Full operations review, recommendations, exec readout

3

Fractional CX Leadership

Engagement:  3–12 months​

  • Part‑time CX leadership (1–2 days/week or as negotiated).

  • Interim leadership, change execution, coaching/development.

4

BYOP (Bring Your Own Project)

   Engagement: Custom; Timeline varies

  • We'll scope your specific need together

  • Tailored proposal with clear deliverables

About

  • LinkedIn

​​​Four Wings Cx is an independent consultancy led by Lamaretta Simmons, a seasoned customer experience strategist and operational leader with more than 25 years of experience building and scaling global support organizations. She has led large, distributed teams of customer-focused agents, implementation specialists, and
QA analysts across fintech, SaaS, cryptocurrency, health tech, and digital media, consistently delivering measurable gains in CSAT, NPS, and team retention.

 

Lamaretta specializes in designing end‑to‑end support operations—from first hires and organizational structure through to global processes, tooling, and governance. She brings a transformation mindset grounded in clear, actionable roadmaps that improve customer experience without disrupting day‑to‑day delivery. Her work is
deeply data‑driven, using CSAT, NPS, and operational metrics to inform decisions and demonstrate impact.

 

Her technology and AI recommendations are informed by real frontline experience, spanning CRM platforms, telephony, and AI‑enabled support tools, with a focus on solutions that teams can actually use and sustain, and
that actually improve the customer outcome.

 

Through fractional and project‑based partnerships, she provides executive‑level CX leadership to startups and high‑growth companies that are not yet ready—or don’t yet need—a full‑time CX executive.

 

Lamaretta brings:

  • Deep operator experience, not theory – 25+ years leading complex CX and support organizations.

  • Experience across identity verification, cryptocurrency, health tech, and digital media  

  • M&A transitions and Private Equity change‑management expertise  

  • Award‑winning customer service teams (Stevie Awards)  

  • Experience as a speaker & mentor on empathetic leadership and CX transformation​

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