Refund Policy

Refunds will be issued only if the Consultant cancels the project or fails to perform the services as defined in this Agreement.

1. Eligibility: The Client may request a refund only under the conditions described above. Dissatisfaction based on subjective outcomes or preferences does not, on its own, warrant a refund.

2. Timeframe for Requests: Any request for a refund must be submitted in writing within fourteen (14) days of the issue arising. Requests submitted after this period may not be considered.

3. Type of Refund: If approved, the refund amount will reflect the portion of services not rendered or deliverables not provided. Deposits and payments for completed milestones are non-refundable.

4. Process for Request: Refund requests must be made via email, include a description of the issue, and reference the relevant project or agreement.

5. Resolution Process: Before issuing a refund, the Consultant reserves the right to attempt to resolve the concern through reasonable revisions, clarifications, or corrective actions.

6. Exceptional Circumstances: In cases of mutual agreement to terminate the engagement, the Consultant may provide a prorated refund based on the percentage of work completed at the time of termination.

        

Four Wings CX  is committed to open communication and fair business practices to ensure mutual satisfaction with all consulting engagements.